( Solua Middleton) What do I do if it won't work in my location? Some users are receiving an error message that their mobile number is invaild. Some iPhone users have received messages from the app to keep the Bluetooth switch on and to have the app open in power saver mode while in meetings, public spaces, or on public transport. "What we see is that the more things you have open, the more interference is possible within the signals of the Bluetooth and the reduction in the Bluetooth strength, which also affects accuracy." "It is dependent on the phone, the settings on the phone, the battery of the phone and the power of the phone," he said. Mr Keys confirmed the app could have some issues if you're running other apps that also use Bluetooth and location tracking. This privacy measure is in place to stop users being tracked without consent. This is because Apple's iOS rules typically prevent third-party apps from running in the background and broadcasting Bluetooth signals. It has also been suggested the iPhone app may have some problems if too many other Bluetooth apps are running on your phone. "So there is a reminder in there to allow people to refresh the app status."
"We know the performance is better if it comes to the foreground of all the apps that you're running," he said. He said if the app slips too far into the background it may experience problems and need to be refreshed. Government Service Minister Stuart Robert said if an iPhone is in low-power mode it reduces background app refresh, which may impact the app's ability to track contacts.Ĭhief Information Officer at the Department of Health, Daniel Keys, said the government was working with Apple and Google to improve the app's performance and to make sure it could run efficiently in the background. However, iPhone users have been advised to avoid using 'low battery mode' on their device as this can prevent the app from running in the background. Those with Android smartphones should be able to use their devices normally while the app runs in the background. If you haven't run a software update on your smartphone for a while you should do that before you try to download the app.
It is also compatible with a number of other devices including an iPad or iPod touch.įor Android users you will need software 6.0 or above to download the app. If you have an iPhone you will need iOS (operating system) 10.0 or later. The app will work on old devices, it just depends if your phone is compatible with the correct software.
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